Technical Support Specialist, SaaS

Tier 2 escalations for a B2B platform. Home office budget and CET or UK hours.

We are recruiting a Technical Support Specialist, SaaS to join our team in Remote, UK or Netherlands. This is a permanent position with a proper handover, a named manager from day one, and the training you need to do the job well rather than just get through the first week.

About the role

• Deliver the day-to-day work of the role at our Remote, UK or Netherlands site, to the standard the team already works to.
• Keep accurate records and hand over clearly to whoever picks the work up next.
• Work with colleagues across the business rather than in isolation.
• Follow our health, safety and quality procedures.
• Suggest improvements where you can see one — nobody here minds being told.

What we are looking for

• A careful approach to safety and to your own standard of work.
• Willingness to learn the parts of this you have not done before.
• Reliability — the team notices when somebody turns up when they said they would.
• Clear communication with colleagues, and with customers where the role involves them.

What we offer

• Company pension, and life cover after your first year.
• A rota published well in advance, so you can plan around it.
• Staff discount, a cycle-to-work scheme and an employee assistance line.
• Genuine progression — most of our supervisors started in this role.
• A permanent contract and a proper induction, not a fortnight of guessing.

How to apply

Use the apply button on this page and send us a CV. A covering note is welcome but not required — if you would rather tell us in a paragraph why Technical Support Specialist, SaaS is of interest, that is just as useful. We read every application and reply either way.

We are an equal opportunities employer. If you need any adjustment to the process, say so when you apply and we will arrange it.