Customer Service Advisor

Phone and email support for an insurance team. Hybrid after month three.

An opportunity has come up for a Customer Service Advisor based in Glasgow. You would be joining a settled team that has grown steadily, and taking on work that matters to the people we serve — with the time and support to do it properly.

About the role

• Handle incoming calls and email, resolving what you can and routing the rest accurately.
• Keep records, spreadsheets and the CRM up to date and trustworthy.
• Arrange meetings, travel and diaries across the team.
• Prepare documents, reports and correspondence to a professional standard.
• Be the person who notices the thing nobody has picked up yet.

What we are looking for

• Confident written English and a methodical way of working.
• The judgement to work unsupervised, and the sense to ask when something is not clear.
• A careful approach to safety and to your own standard of work.
• Willingness to learn the parts of this you have not done before.
• Reliability — the team notices when somebody turns up when they said they would.

What we offer

• A permanent contract and a proper induction, not a fortnight of guessing.
• Paid training and support towards the qualification the role needs.
• 28 days holiday including bank holidays, rising with service.
• Company pension, and life cover after your first year.
• A rota published well in advance, so you can plan around it.

How to apply

Use the apply button on this page and send us a CV. A covering note is welcome but not required — if you would rather tell us in a paragraph why Customer Service Advisor is of interest, that is just as useful. We read every application and reply either way.

We are an equal opportunities employer. If you need any adjustment to the process, say so when you apply and we will arrange it.