Live Chat Advisor, Beauty Brand

Orders, returns and product questions over chat. Four-day week on rotation.

An opportunity has come up for a Live Chat Advisor, Beauty Brand based in Remote, UK. You would be joining a settled team that has grown steadily, and taking on work that matters to the people we serve — with the time and support to do it properly.

About the role

• Deliver the day-to-day work of the role at our Remote, UK site, to the standard the team already works to.
• Keep accurate records and hand over clearly to whoever picks the work up next.
• Work with colleagues across the business rather than in isolation.
• Follow our health, safety and quality procedures.
• Suggest improvements where you can see one — nobody here minds being told.

What we are looking for

• Clear communication with colleagues, and with customers where the role involves them.
• The judgement to work unsupervised, and the sense to ask when something is not clear.
• A careful approach to safety and to your own standard of work.
• Willingness to learn the parts of this you have not done before.

What we offer

• Paid training and support towards the qualification the role needs.
• 28 days holiday including bank holidays, rising with service.
• Company pension, and life cover after your first year.
• A rota published well in advance, so you can plan around it.
• Staff discount, a cycle-to-work scheme and an employee assistance line.

How to apply

Use the apply button on this page and send us a CV. A covering note is welcome but not required — if you would rather tell us in a paragraph why Live Chat Advisor, Beauty Brand is of interest, that is just as useful. We read every application and reply either way.

We are an equal opportunities employer. If you need any adjustment to the process, say so when you apply and we will arrange it.